Warranty Claims

Warranty claims are handled directly by the Australian supplier of your product. Usually warranty information is an in-box inclusion with each product that you purchase from Le Domaine.

To find out warranty information for a brand, please select the first character of the brand name from below. Simply follow the instructions provided by each supplier to lodge a warranty claim.

e.g. for Scanpan, click on "S"

Anolon

All Anolon cookware, SureGrip bakeware, tools and gadgets are covered by a lifetime guarantee against manufacturer defects.

For full details on Anolon warranty, please visit Anolon's Website.

To lodge a warranty claim, please visit Anolon's Warranty Registration.

Calphalon

Calphalon products have two separate warranty periods for different products. Calphalon One and Unison products are covered by a lifetime warranty, which lasts for as long as you own the goods. The Simply Calphalon range is covered by a 10 year warranty, after which warranty claims will not be accepted.

Registration with Calphalon is recommended for warranty protection. Calphalon One and Unison products do not require registration. Simply Calphalon products do require registration for their 10 year warranty.

If you have any problems with your Calphalon cookware, please contact Calphalon customer service directly for assistance and to make a claim. Their phone number is 1800 099 012, or you can email [email protected]. Cookware items may need to be returned first for inspection, lids and other accessories may not.

Conditions

Calphalon's warranty includes any defects in the product that occur during normal use. Calphalon advises that damage from dishwasher use and overheating non-stick cookware is not typically covered by their warranty. Overheating can occur from leaving non-stick cookware on the stove unattended, or from very high heat cooking. Normal exceptions such as accidental damage, loss and theft are also not covered. Calphalon will repair any affected item under warranty at no cost, or if the item is irreparable or if no spare parts exist, a replacement will be sent to the customer.

For more information about Calphalon's warranty, and use and care instructions, please visit the Calphalon website.

Chef Inox

Chef Inox Cookware is warranted to be free from defects in material and workmanship under normal household use for lifetime from the date of purchase.

le Domaine promises the original purchaser to repair or to replace at our option (a substitute of equal value will be supplied when a warranted product is no longer in production) any defective piece or article during the warranted term. Any defective merchandise should be returned to us with a written explanation of the problem (including name, address and phone number) and the original proof of purchase and date and price. The new item will then be warranted to be free from defects in materials and workmanship for the unexpired term of the original warranty.

The warranty does not apply to any damage resulting from miss use, negligence, accidents, improper repair, commercial or dishwasher use. Damage such as markings or discolouration caused by over heating or pitting are not protected by this warranty. Incidental or consequential damages are definitely excluded by this warranty.

Cole & Mason

Cole & Mason offers lifetime guarantee for mechanism.

To lodge a warranty claim, please get in touch with us.

Emile Henry

All Emile Henry products carry a limited household three (3) year warranty against breakage due to defective workmanship.

To lodge a warranty claim, please get in touch with us.

Fagor

Fagor is so confident they produce the finest pressure cookers on the market that they offer a 10-year warranty on all their products.

For replacements and spare parts, we recommend visiting Pressure Cooker Centre, Australia's leading pressure cooker specialist.

To lodge a warranty claim, please get in touch with us.

Laguiole

Consumer Guarantee

Please contact us if you have any problems with your product, as soon as you notice anything wrong. If you're unhappy with how your product looks upon arrival, if it doesn't work as we have described, or if it develops a fault during normal use, we will always do our best to make things right.

Apart from any warranty offered by the manufacturer, you are protected by federal legislation called the consumer guarantee. If you use your goods with care and according to the instructions, under the consumer guarantee you can be assured that your goods will last as long as you can reasonably expect them to last. For more information about the consumer guarantee, please visit the ACCC website.

Le Creuset

All Le Creuset Cookware and Cast Iron are covered by a lifetime guarantee against manufacturer defects.

To lodge a warranty claim, please get in touch with us.

Neoflam

Please visit the official Neoflam website to register your product for warranty.

Tefal

Tefal offers Limited Lifetime Warranty on all Tefal cookware, bakeware and pressure cookers. Tefal warrants the handles, body, knobs, lids and fixings of the non-stick pan and pressure cookers to be free of any manufacturing defects from the date of purchase for a period of 12 months. The non-stick coating is guaranteed for the life of the pan against blistering or peeling.

This warranty excludes defects caused by the product not being used in accordance with instructions, accidental damage (including overheating), or commercial use. It does not cover stains, discolouration or scratches on the inside or outside of the product due to normal wear and tear. Dishwasher effects and damages are not covered under the warranty.

Replacement warranty also excludes breakages and consumable items. The normal life of accessories (such as pressure regulator, safety devices etc..) is limited. These parts are excluded from the guarantee and will require periodic renewal. Tefal reserves the right not to replace any packaging, instructions, or recipe books unless faulty.

For more information on warranty claims and contact, please visit Tefal's website.

Victorinox

Victorinox offers a limited lifetime warranty on all their knives. This warranty is valid for the lifetime of the product, and covers faults due to manufacturing defects and flaws in materials or workmanship. Registration is not required to benefit from this warranty protection.

If you have a problem with your Victorinox knife, please contact us and arrange for it to be returned. We will have the knife inspected, and send you a replacement if the manufacturer agrees that the warranty conditions have been met.

Conditions

Victorinox advises that damage to the knife as a result of improper use is not covered by the lifetime warranty. This includes damage from cutting hard objects such as bones or packaging, and hard impacts with the blade. Rust spots and slight corrosion may occur if knives are left wet or not dried thoroughly before storage, and this is not covered by warranty. Normal exceptions such as accidental damage, loss and theft are also not covered.

For more information about Victorinox's warranty, and use and care instructions, please visit the Victorinox website.

Zeal

Consumer Guarantee

Please contact us if you have any problems with your product, as soon as you notice anything wrong. If you're unhappy with how your product looks upon arrival, if it doesn't work as we have described, or if it develops a fault during normal use, we will always do our best to make things right.

Apart from any warranty offered by the manufacturer, you are protected by federal legislation called the consumer guarantee. If you use your goods with care and according to the instructions, under the consumer guarantee you can be assured that your goods will last as long as you can reasonably expect them to last. For more information about the consumer guarantee, please visit the ACCC website.

Zyliss

Zyliss offers a 5 Year Limited Warranty on all products against defects in material and workmanship from date of purchase.

To lodge a warranty claim, please get in touch with us.

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