Refunds and Returns Policy

Shop with confidence

At Le Domaine, we want you to shop with 100% confidence. We have ensured that each and every one of our sellers has a corresponding returns and refund policy, no exceptions! Simply click on the seller’s name on any product page you are viewing, and you will be redirected to the seller information page where you can review its returns & refund policy.

Change of mind returns

We want you to feel perfectly confident in shopping at Le Domaine, and we have gone the extra mile to ensure that our sellers offer a change of mind return policy that is compliant with Australian Consumer Law. Each seller has a different change of mind policy of their own, so you have total flexibility in choosing which seller you are comfortable dealing with. Usually the rule of thumb is that the product you are returning needs to be in perfect condition and in its original packaging at a re-saleable condition.

Please follow the instructions outlined in each seller's policy to contact the seller and arrange any change of mind returns.

Damaged or faulty returns

In the case of receiving a damaged or faulty item, please contact the seller directly, using the contact information provided in the seller’s return policy. In case you are unable to reach an agreement with the seller, we kindly ask you to contact Le Domaine directly so we can assist you as much as possible.

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