Le Domaine is Relocating (Finished!)
Posted by May 14, 2012 in Homepageon
To make room for our ever increasing product range and improve stock availability, Le Domaine is moving to a bigger and better warehouse! Read on to find out what this means for you.
Over the past 18 months, Le Domaine has grown substantially. Our product range (the amount of different products), and our volume (how many of each product we sell) has increased so much, that we have outgrown our warehouse. This means that it’s time to move!
Unfortunately, moving this many products is a significant challenge, and means that deliveries are going to be delayed until we set up at our shiny new warehouse. How long exactly this is going to take, we can’t say, but our tentative estimate is one week until we are back up and running.
Firstly, please accept our sincere apologies for this disruption. If you have ordered a product that will be delayed, and cannot accept a delay, please get in touch with us to obtain a full refund. All orders from and including Saturday the 12th of May are subject to this disruption.
Secondly, to make up for this delay, we will be offering FREE SHIPPING ON ALL ORDERS, across the board. All orders, whether they are for $1 or $10,000, will receive free shipping until we are back on track with our deliveries.
Our shop at Drummoyne (in Sydney) will continue to operate as normal, any and all products currently in stock at the shop are available for purchase and pick up. Unfortunately, all of our warehouse stock is tied up, so we are unable to ship additional products to the store for pick up – at least until we are back on track with normal deliveries. Please contact us if you wish to make a purchase from our shop, or if you’re local – come and say hi!
With our storewide free shipping offer, now is a great time to order something small from Le Domaine. So long as you don’t mind waiting, you can order a little something for $20, $10 or even $5, and no matter where you live in Australia delivery is free to your door. Where normally $10 shipping would make the purchase pointless, now you can buy a little citrus reamer, grater or pastry brush, and only pay the cost of the item. To see our selection of cute little cheapies, visit our Relocation Special page.
Very happy to report that the move has been finalised, and orders have begun to be dispatched this morning. We’re going to be working overtime to work through the backlog, but even recent orders will be on their way soon!
Again, thank you everybody for your patience and understanding during the move. We unreservedly apologise for the delays and disruptions, it took far longer than we could ever have anticipated. It should all be worth it, we’re definitely looking forward to delivering much better stock availability, product range and service with our shiny new warehouse!
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